Hello Captains!

If you're having an issue with Dreadnought, we are here to help! Before you send in a ticket, though, please check this list of known issues, which will be updated as necessary.

1. “Server Unavailable” Error

- Usually caused by launcher version not updating correctly, invalid login credentials, or internet connection problems.

- Please try repairing the launcher using the wrench icon.

- If that doesn’t work, please submit a ticket for additional troubleshooting.

2. “Client Version Incompatible. Please Contact Customer Support” Error

- Usually means that the game is currently undergoing maintenance.

- Check the forums here, or the @GreyBoxCS Twitter for updates regarding maintenance.

3. Infinite Loading Screen Issue

- Known issue: Please contact support by sending in a ticket including your DxDiag, MSINFO and Game Logs so we can add them to the bug report for our QA team to continue investigating.

- Current Work-Around for this issue is to close and re-launch Dreadnought. We’ve had fewer instances of this bug reported since the 1.9.4 patch, so if it’s still happening to you, please submit a ticket so we can continue to track it.

If you are experiencing an issue not listed here, view our Knowledge Base here or submit a support request here.

Please reach out to Customer Support or call toll free 1-844-GREYBOX (1-844-473-9269) 7 days a week so we can assist you. We are well equipped to remedy any problem you encounter.

When submitting a support ticket request, it’s helpful if you can complete the following steps and include the requested files in your ticket:

For PC:

- Update Windows and gather your DxDiag and MSINFO files.

- Your game logs as a zip file. Usually, logs are located here: C:\Users\User\AppData\Local\DreadGame\Saved\Logs

- Screenshots or video of any errors or bugs you’ve encountered.

For PS4:

- A screenshot of your PS4 internet connection: select (Settings) > [Network] > [Test Internet Connection].

- A screenshot of your PS4 Error Log History: select (Settings) > [System] > [Error History].

- Screenshots or video of any errors or bugs you’ve encountered.

hit the play dreadnaught tab and says loading then goes back to press here to play dreadnaught ?! on pc win 7 great spec pc ! help forgot to mention i am new and just down loaded game pc turned of and restarted plus nothing running in background

ashnightshade#6094 posted (#post-217588) said:

hit the play dreadnaught tab and says loading then goes back to press here to play dreadnaught ?! on pc win 7 great spec pc ! help forgot to mention i am new and just down loaded game pc turned of and restarted plus nothing running in background

Please contact support and create a ticket with the following link, they will assist you.

http://support.greybox.com/hc/en-us/requests/new

Also download and run the support app to get the information support needs to help you faster. Link is in my Sig.

Two years passed since I last played the game. So last night I started to download. First the launcher calculated some meta files, then it started to download from ~30%, which was odd. At about ~60% I paused the download, while it was downloading and turned off the pc. Today when I wanted to resume the download it said 100% complete (wtf?). So I hit the play button and I thought that the launcher will download the rest in the background like the ps4, but no. It just do nothing (launching...). I tried to repair the download, but it's not doing anything.

Hey Cherubion,

Can you go ahead and open a support ticket with us? We should be able to help you out.

Thanks