Hello Captains!
If you're having an issue with Dreadnought, we are here to help! Before you send in a ticket, though, please check this list of known issues, which will be updated as necessary.
1. “Server Unavailable” Error
- - Usually caused by launcher version not updating correctly, invalid login credentials, or internet connection problems.
- - Please try repairing the launcher using the wrench icon.
- - If that doesn’t work, please submit a ticket for additional troubleshooting.
2. “Client Version Incompatible. Please Contact Customer Support” Error
- - Usually means that the game is currently undergoing maintenance.
- - Check the forums here, or the @GreyBoxCS Twitter for updates regarding maintenance.
3. Infinite Loading Screen Issue
- - Known issue: Please contact support by sending in a ticket including your DxDiag, MSINFO and Game Logs so we can add them to the bug report for our QA team to continue investigating.
- - Current Work-Around for this issue is to close and re-launch Dreadnought. We’ve had fewer instances of this bug reported since the 1.9.4 patch, so if it’s still happening to you, please submit a ticket so we can continue to track it.
If you are experiencing an issue not listed here, view our Knowledge Base here or submit a support request here.
Please reach out to Customer Support or call toll free 1-844-GREYBOX (1-844-473-9269) 7 days a week so we can assist you. We are well equipped to remedy any problem you encounter.
When submitting a support ticket request, it’s helpful if you can complete the following steps and include the requested files in your ticket:
For PC:
- - Your game logs as a zip file. Usually, logs are located here: C:\Users\User\AppData\Local\DreadGame\Saved\Logs
- - Screenshots or video of any errors or bugs you’ve encountered.
For PS4:
- - A screenshot of your PS4 internet connection: select (Settings) > [Network] > [Test Internet Connection].
- - A screenshot of your PS4 Error Log History: select (Settings) > [System] > [Error History].
- - Screenshots or video of any errors or bugs you’ve encountered.