FORUMS


Please Delete



Posted: //
July 19, 2018, 2:13 a.m.



I started playing this game a long time ago but eventually stopped playing due to well using a laptop that was annoying me. And when I say a long time ago I mean over 2 years ago.

Today I decided to start playing again only to notice my entire account has been reset. I would deal with my ships being reset but not my purchases. Anyone else have this happen?


Posted: //
July 19, 2018, 2:46 a.m.


Updated //
July 19, 2018, 2:46 a.m.

There where a few resets before open Beta. Any Grey points you bought should be refunded. There is a link to support in my signature, contacting them is the best way to get help on this.


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Posted: //
July 19, 2018, 2:50 a.m.



I will contact them and attempt to get all the receipts I can. Thank you


Posted: //
July 19, 2018, 10:06 a.m.



For the record if you plan to keep playing there are no more resets planned for the future. There were a number in the past though, so I'm sure that's what happened with your account. Support should most certainly be able to help you out though.


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Posted: //
July 20, 2018, 12:44 a.m.



Well none of my purchases will be put back on my account. I fell through the cracks I guess. Well thank you all for your help and a forum mod can delete this I don't plan on playing if I can lose real life purchases, admittedly it is also my fault for putting money into a game that was in a closed beta (I dont think I put a cent in when it was in closed alpha).


Posted: //
July 20, 2018, 12:50 p.m.


Updated //
July 20, 2018, 12:52 p.m.

azazeldeath#1170 posted (#post-223625) said:

Well none of my purchases will be put back on my account. I fell through the cracks I guess. Well thank you all for your help and a forum mod can delete this I don't plan on playing if I can lose real life purchases, admittedly it is also my fault for putting money into a game that was in a closed/alpha beta (I dont think I put a cent in when it was in closed alpha).

If you spent money during closed beta phase, all of your purchases are reverted back to GP.

Per the features reset after January, 2017 we reset the following:

  • Captain rank
  • Tech Tree progress (weapons / modules unlocked or purchased)
  • Manufacturer Tree progress (ships unlocked and purchased)
  • Market purchases
  • Credits (formerly called Fleet Points [FP])
  • Matchmaking rank

Any bundles or ships purchased with GP were cleared from the inventory and reverted back to original GP amount you purchased them for so you can repurchase it again from the market. Hope that helps!


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