We're far from dead. Forum activity most certainly fluctuates, but that by no means reflects the traffic of the game. Matchmaking, while not perfect and still being assessed, is not broken. When the pool is limited it works however it is able to without populating the game with AI.
A 10 minute plus wait on Veteran is by no means common, the wait on both Recruit and/or Veteran should be (and normally is) a lot shorter. Do keep in mind that the gametype & fleet you're searching plays a large role. If you're experiencing abnormal queue times, rotate the gametype, as well as your fleet. Keeping the gametype on "Any" is the best way to go in almost any instance.
I'd recommend hopping on our Discord to connect with folks there. You can find it here.
A large update is coming to both PC and PS4 very soon, and with that expect a larger pool to come to both. In the meantime, some people may be waiting for that to drop, which is expected. But it'll be here very, very soon.
Having any issues and need some assistance? Our support team would be more than happy to help! You can reach out to them here!
Miguel "MiguelItUp" Rial -
Six Foot Player Relations Specialist