FORUMS


Unable to Log In 'Wrong account or password'



Posted: //
May 7, 2016, 3 p.m.



This is the solution they came up with:

Hello,

We have received reports where players are unable to login to Dreadnought but can login to the website with the same credentials and are working with our development team to find a solution. There has been a lot of success resolving this issue by using a different Windows profile. At this time I would like for you to try to launch Dreadnought while on a different Windows profile. If you do not already have a second profile, then I suggest going ahead and creating one now. If you are unsure how to create a new Windows profile just follow the instructions below.

How to create a new Windows profile.
1. Open the Start menu
2. Click on Control Panel
3. Click on User Accounts (sometimes it is called User Account and Family Safety)
4. Click on User Accounts
5. Click on the Manage User Accounts option
6. On the User Accounts window click on the Add button.

From here, all you need to do is follow the instructions on the Add New User window. Once you have created the new user please try logging into Dreadnought using the new Windows account.

Please let me know if the problem still persists and I will troubleshoot the issue further.

Regards,

Tabby
Grey Box Support


Posted: //
Sept. 1, 2016, 6:04 p.m.



Unable to log in today as well.


Posted: //
Jan. 23, 2017, 7:39 a.m.



Haha, this game has the craziest bugs. At least it's Beta. Same Problem.


Posted: //
Feb. 16, 2017, 1:27 p.m.


Updated //
Feb. 16, 2017, 4:08 p.m.

Same Problem SInce Saturday... smile

The support just got the requested log files. Will see.

EDIT: I solved the problem by myself: I don't know why, but the launcher / log in interface added a "blank sign" before my email adress (option remember my email enabled). You do not realize it, if you don't look carefully, but now i accidentally saw it! OMG! Who did this? SOLVED.


Posted: //
Feb. 16, 2017, 6:58 p.m.



Jan_der_Nordmann#5487 posted (#post-107916)

Same Problem SInce Saturday... smile

The support just got the requested log files. Will see.

EDIT: I solved the problem by myself: I don't know why, but the launcher / log in interface added a "blank sign" before my email adress (option remember my email enabled). You do not realize it, if you don't look carefully, but now i accidentally saw it! OMG! Who did this? SOLVED.

Glad to hear that you were able to resolve this issue! smile



Posted: //
Feb. 17, 2017, 7:34 a.m.



Just dropping by to say that i had this problem in December when i first received a key for this game. I couldn't play then and 3 months after i still have the same problem.

Will check again after another 3-6 months.

Uninstalling.


Posted: //
Feb. 26, 2017, 12:38 p.m.



+1


Posted: //
Feb. 26, 2017, 1:08 p.m.


Updated //
Feb. 26, 2017, 1:11 p.m.

infested#9728 posted (#post-108124)

Just dropping by to say that i had this problem in December when i first received a key for this game. I couldn't play then and 3 months after i still have the same problem.

Will check again after another 3-6 months.

Uninstalling.

Please make sure that you are typing in the password and not copying and pasting. Ensure that their are not empty spaces before or after your pass. Have you contacted our Customer Support Team for assistance?



Posted: //
March 14, 2017, 5:22 p.m.



same


Posted: //
March 14, 2017, 5:37 p.m.



If you guys / gals are hit by this issue, I'd recommend Draex's advice and contact Customer Support. They've helped many people with the situation, so it can certainly be resolved. They're awesome and exceptional when it comes to turn around times. So definitely reach out to them! You can find their contact info here: https://greybox.zendesk.com/hc/en-us


Having any issues and need some assistance? Our support team would be more than happy to help! You can reach out to them here!

Miguel "MiguelItUp" Rial - Six Foot Player Relations Specialist

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