FORUMS


Unable to Launch game



Posted: //
July 31, 2017, 4:22 a.m.



Sadly resorting to using Windows 10 via VirtualBox VM on Mac as my PC is busted, and when I attempt to launch the game I get teh error message "DX11 feature 10.0 is required to run the engine". Anyone have any experience with this or suggest a fix? Thanks! smile


Posted: //
July 31, 2017, 1:39 p.m.



I'm mediocre when it comes to computers, but it looks like you have a DirectX problem? Try updating your graphics drivers?


Posted: //
July 31, 2017, 4:56 p.m.



If you're still experiencing this issue, please contact our support team they may be able to help you further. You can reach them here: https://support.greybox.com/hc/en-us/requests/new


Having any issues and need some assistance? Our support team would be more than happy to help! You can reach out to them here!

Miguel "MiguelItUp" Rial - Six Foot Player Relations Specialist


Posted: //
Aug. 8, 2017, 8:17 p.m.



when I go to play the game crash and say that my graphic card driver is out of date but when I go to check it say it the most current driver. I have try to up date it manual, but still says it the most current driver I use ati Radeon HD 420 graphic card. Has anyone found a work around to get the program to run?
fyi I have a window 10 64bit system.


Posted: //
Aug. 9, 2017, 10:38 a.m.



HerWolfishGrin#4303 posted (#post-129786)

Sadly resorting to using Windows 10 via VirtualBox VM on Mac as my PC is busted, and when I attempt to launch the game I get teh error message "DX11 feature 10.0 is required to run the engine". Anyone have any experience with this or suggest a fix? Thanks! smile

Unfortunately we don't provide support for Mac even using bootcamp to emulate windows. I can tell you, though, that the error you're getting may mean that the video card on your mac does not support directx 11. As the player above suggested, you can update the graphics drivers and see if that resolves the issue, but if it persists, it likely means the GPU just cannot run DirectX 11 and won't be able to play the game.

Best Wishes,
Tabby


DN_PinkyPie

Grey Box Games Technical Support Agent

Submit a Support Ticket Here: https://www.greybox.com/en/support/contact/


Posted: //
Aug. 9, 2017, 10:39 a.m.



William#8315 posted (#post-131393)

when I go to play the game crash and say that my graphic card driver is out of date but when I go to check it say it the most current driver. I have try to up date it manual, but still says it the most current driver I use ati Radeon HD 420 graphic card. Has anyone found a work around to get the program to run?
fyi I have a window 10 64bit system.

Hi William,

Can you please submit a support ticket at the link below, and include your DxDiag and MSINFO files so we can take a look?

Best Wishes,
Tabby


DN_PinkyPie

Grey Box Games Technical Support Agent

Submit a Support Ticket Here: https://www.greybox.com/en/support/contact/

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