To be specific, I told them 'this is no longer the game i paid money for. i want my money back.'
They then requested order information, which i provided, and processed my refund. Received refund same business day.
And I was outside the 30 day thing (barely, which might be a factor). I bought the Mercenary pack September 20, refund was requested nov 22, response from greybox support was nov 23.
I just opened a follow-up ticket of my previous request, including your information. As we both are requesting a refund for the same reason (not the game it used to be) and we are both out of the 30-day-thingy I wonder what their excuse will be this time.
As I told before on previous page, there's 60 day limit, not 30. I got denied because my purchase was more than 60 days old(that's their reason for this). So if you bought it more than 30 days ago but less than 60, I think it should be fine.
quoting from what the CS told me: "....our policy is that your request must fall within 72 hours from purchase or 30 days if the game has not been played...."
30 Days. Period.
Next to this, I once played Dreadnought, now, IF I WOULD play, I wouldnt play Dreadnought anymore but a completly different game (if you like WoD).
Wow. I'm speechless. Too many refund requests I suppose so they are changing their refund policies.
I got the following answer (and something more,but thats the point)
"As your purchases were made many months back, we cannot move forward with the refund process."
Thats right, I bought packs and GP when DD was what it was, not what it has become.
And that is what I get in return - NOT THE GAME, NO REFUND.
Let that be a warning.