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Kampfkraft

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Gon#9066 posted (#post-75409)



Kampfkraft#8374 posted (#post-75388)



Gon#9066 posted (#post-75361)



Kampfkraft#8374 posted (#post-75295)



Alanna#6256 posted (#post-74898)


To be specific, I told them 'this is no longer the game i paid money for. i want my money back.'


They then requested order information, which i provided, and processed my refund. Received refund same business day.


And I was outside the 30 day thing (barely, which might be a factor). I bought the Mercenary pack September 20, refund was requested nov 22, response from greybox support was nov 23.



<

I just opened a follow-up ticket of my previous request, including your information. As we both are requesting a refund for the same reason (not the game it used to be) and we are both out of the 30-day-thingy I wonder what their excuse will be this time.



As I told before on previous page, there's 60 day limit, not 30. I got denied because my purchase was more than 60 days old(that's their reason for this). So if you bought it more than 30 days ago but less than 60, I think it should be fine.



<

quoting from what the CS told me: "....our policy is that your request must fall within 72 hours from purchase or 30 days if the game has not been played...."


30 Days. Period.

Next to this, I once played Dreadnought, now, IF I WOULD play, I wouldnt play Dreadnought anymore but a completly different game (if you like WoD).



Wow. I'm speechless. Too many refund requests I suppose so they are changing their refund policies.

<

I got the following answer (and something more,but thats the point)



"As your purchases were made many months back, we cannot move forward with the refund process."


Thats right, I bought packs and GP when DD was what it was, not what it has become.

And that is what I get in return - NOT THE GAME, NO REFUND.

Let that be a warning.


Gon#9066 posted (#post-75361)



Kampfkraft#8374 posted (#post-75295)



Alanna#6256 posted (#post-74898)


To be specific, I told them 'this is no longer the game i paid money for. i want my money back.'


They then requested order information, which i provided, and processed my refund. Received refund same business day.


And I was outside the 30 day thing (barely, which might be a factor). I bought the Mercenary pack September 20, refund was requested nov 22, response from greybox support was nov 23.



<

I just opened a follow-up ticket of my previous request, including your information. As we both are requesting a refund for the same reason (not the game it used to be) and we are both out of the 30-day-thingy I wonder what their excuse will be this time.



As I told before on previous page, there's 60 day limit, not 30. I got denied because my purchase was more than 60 days old(that's their reason for this). So if you bought it more than 30 days ago but less than 60, I think it should be fine.



<

quoting from what the CS told me: "....our policy is that your request must fall within 72 hours from purchase or 30 days if the game has not been played...."


30 Days. Period.

Next to this, I once played Dreadnought, now, IF I WOULD play, I wouldnt play Dreadnought anymore but a completly different game (if you like WoD).


Alanna#6256 posted (#post-74898)


To be specific, I told them 'this is no longer the game i paid money for. i want my money back.'


They then requested order information, which i provided, and processed my refund. Received refund same business day.


And I was outside the 30 day thing (barely, which might be a factor). I bought the Mercenary pack September 20, refund was requested nov 22, response from greybox support was nov 23.



<

I just opened a follow-up ticket of my previous request, including your information. As we both are requesting a refund for the same reason (not the game it used to be) and we are both out of the 30-day-thingy I wonder what their excuse will be this time.


Alanna#6256 posted (#post-73590)


For those curious. The refund process for my mercenary pack was quick and easy. Now i have 40 bucks to spend on other, more fun, games.



I am curious: what did you tell them exactly? and are you within their "30 days after purchase" clause?

I requested a refund as well (approx. 130€), but I am out of this clause (here since alpha, packs mainly bought to support). With Progress 2.0 it isnt the game I was supporting originally, hence the moeny back.

So again...how did you make it happen?


Alex_Rowe#0215 posted (#post-68583)



Nataku#3670 posted (#post-67765)



And it was never stated that we were playing the 'end game' in Alpha & 1.1, we were playing the game, period. This grind tree garbage is something new they decided to add and has changed the nature of the game completely; 2.0 is not the game Dreadnought was previously advertised that it was going to be.


... amount of complaints has shot through the roof with progression 2.0 because as I said, it completely changes the nature of the game and took a quite fun game that just needed a little balancing, a bit of touching up in some places, and more content added to be ready to launch; and instead has essentially dumped it back to early Alpha status.



<

That is exactly what I told the dear CS-agent when I was asking for a refund,something around 130€...

Well,they invoked their refund policy and Terms of Service bla bla....

In short, I told them that promoting Game A (and selling it), which turns out to be Game B is malicious deception, and hence not bound to any contract or policy.

I was told to contact the legal department (no time for that right now).


(If there is interest I can post the whole dialog. )


So, dont expect anything from these guys as they know they have to guard their money as the ship is already lost.


Alex_Rowe#0215 posted (#post-68583)



Nataku#3670 posted (#post-67765)



And it was never stated that we were playing the 'end game' in Alpha & 1.1, we were playing the game, period. This grind tree garbage is something new they decided to add and has changed the nature of the game completely; 2.0 is not the game Dreadnought was previously advertised that it was going to be.


... amount of complaints has shot through the roof with progression 2.0 because as I said, it completely changes the nature of the game and took a quite fun game that just needed a little balancing, a bit of touching up in some places, and more content added to be ready to launch; and instead has essentially dumped it back to early Alpha status.

That is exactly what I told the dear CS-agent when I was asking for a refund,something around 130€...

Well,they invoked their refund policy and Terms of Service bla bla....

In short, I told them that promoting Game A (and selling it), which turns out to be Game B is malicious deception, and hence not bound to any contract or policy.

I was told to contact the legal department (no time for that right now).



(If there is interest I can post the whole dialog. )


So, dont expect anything from these guys as they know they have to guard their money as the ship is already lost.


Alex_Rowe#0215 posted (#post-68583)



Nataku#3670 posted (#post-67765)



And it was never stated that we were playing the 'end game' in Alpha & 1.1, we were playing the game, period. This grind tree garbage is something new they decided to add and has changed the nature of the game completely; 2.0 is not the game Dreadnought was previously advertised that it was going to be.


... amount of complaints has shot through the roof with progression 2.0 because as I said, it completely changes the nature of the game and took a quite fun game that just needed a little balancing, a bit of touching up in some places, and more content added to be ready to launch; and instead has essentially dumped it back to early Alpha status.

That is exactly what I told the dear CS-agent when I was asking for a refund,something around 130€...

Well,they invoked their refund policy and Terms of Service bla bla....

In short, I told them that promoting Game A (and selling it), which turns out to be Game B is malicious deception, and hence not bound to any contract or policy.

I was told to contact the legal department (no time for that right now).



(If there is interest I can post the whole dialog. )


So, dont expect anything from these guys as they know they have to guard their money as the ship is already lost.


Alex_Rowe#0215 posted (#post-68583)



Nataku#3670 posted (#post-67765)



And it was never stated that we were playing the 'end game' in Alpha & 1.1, we were playing the game, period. This grind tree garbage is something new they decided to add and has changed the nature of the game completely; 2.0 is not the game Dreadnought was previously advertised that it was going to be.


... amount of complaints has shot through the roof with progression 2.0 because as I said, it completely changes the nature of the game and took a quite fun game that just needed a little balancing, a bit of touching up in some places, and more content added to be ready to launch; and instead has essentially dumped it back to early Alpha status.

That is exactly what I told the dear CS-agent when I was asking for a refund,something around 130€...

Well,they invoked their refund policy and Terms of Service bla bla....

In short, I told them that promoting Game A (and selling it), which turns out to be Game B is malicious deception, and hence not bound to any contract or policy.

I was told to contact the legal department (no time for that right now).



(If there is interest I can post the whole dialog. )


So, dont expect anything from these guys as they know they have to guard their money as the ship is already lost.

The problem is uninstalling won't bring back your real-world money.

Thank you for this valuable advice, appreciated :-)