dariuas people have contacted your support team and got an answer saying it's a known issue and they should just play another match to get their credits back
That is fantastic news. The support team then turns those reports over to the teams that handle it. It is hard to look for 'general problems' on a blanket, but when we know exactly who is suffering the problems it lets us pinpoint it a lot faster.
The system is flawed right now, and it is something that is actively being looked into but there is not a magic button to fix it. First, we need to identify what system is causing it, then finding out why.