UPDATE Jan. 10th 6:07 PM CST: This account reset begins on January 11th at 9 AM CDT and is expected to last through the weekend.

Open beta is on the horizon, and we’re about to take a big step toward reaching it. Starting next week we will begin the process of nuking all player accounts one last time. We expect this maintenance period to last 3 to 5 days. During this time, game servers will be offline, but our website and forums will still be available.

Why are we resetting accounts now, instead of at the launch of the open beta? It allows us to level the playing field ahead of open beta—and gives all players currently in closed beta an opportunity to get a head start!

It also enables us to make vital changes to the Manufacturer and ship Tech Trees based on community feedback, which we’ll have more details on next week. You can expect to see the full patch notes for update 1.4.1 during this maintenance window.

Please note, during the account reset, you will not be able to redeem game codes or send friend invites. This is to ensure that we don’t miss anything while re-granting your GP and items. Once the maintenance period is over, all services will be back up and running.

Here’s a reminder of what will be granted back to you at the conclusion of the account reset:

  • Hunter Pack

  • Mercenary Pack

  • Fleet Recruitment Pack

  • PAX South decal

  • RTX Bloodcat decal

  • PDXLAN spring 2016 pack

  • 1st Dev Hunt Bounty Hunter reward

  • Leaderboard rewards

  • Gamescom 2016 decal

If you have any questions about the account reset process, please refer to the FAQ below:

Why is the reset happening?

We’ve learned a lot throughout closed beta, the Shipyard Update and the Operation Meltdown stress test—and as a result, we’ve made tons of changes and improvements. Once we go into open beta, we want everyone to start out on an equal playing field.

What will be reset?

The following will be reset:

  • Captain rank

  • Tech Tree progress (weapons / modules unlocked or purchased)

  • Manufacturer Tree progress (ships unlocked and purchased)

  • Store purchases

  • Credits (formerly called Fleet Points [FP])

  • Matchmaking rank

So what about all my purchased currency (GP)?

Any GP packs you purchased will be re-granted to your account immediately after the reset, along with any GP associated with codes that you redeemed from Twitch stream giveaways, contests, bundles, friend grants, etc. All GP you’ve spent so far will be refunded to you.

What about the Credits I earned by playing?

Credits earned from regular gameplay will not be re-granted after the reset. Ship XP and Free XP, along with any Manufacturer Tree progress, will be reset as well.

I want my awesome Bun Bun Coating back. Why aren't you granting that to me?

Cosmetic items purchased with GP or Credits will not be re-granted after the reset. However, any GP that you spent will be refunded. This gives you an opportunity to spend your GP on something new.

Will Hero Ships still be available?

Hero Ships that were available in the market for GP will still be purchasable after the reset. Hero Ships that were part of a bundle (like a Hunter Pack or Mercenary Pack) and were unlocked with a code will be re-granted to your account after the reset. The Trident Hero Ship that was available for Credits as part of Operation Meltdown will not be re-granted.

When is the exact date for open beta?

We are currently working that out. After the reset, we hope that we’ll be able to give you more details!

What if I'm missing something after the reset?

Our awesome CS team will be standing by to investigate any issues that you may experience after the maintenance. If you have any questions, let us know on the forums or Twitter!