wish you the best, but honestly, it is good that you say you don't know the game , but i think it will at this moment be nearly impossible for you to understand what the few players want right now. It will take you long time to understand deeply Grey Goo, cause this game is awesome. Community manager is one of the worst place on a game like Grey Goo. Players that still here, really want to keep this game alive, most of them are real good players, interest in multiplayer. Asking for esport, balance etc etc. How can you really help them. It is not your fault, but i'm just worried about the lack of experience on Grey Goo and perhaps on RTS.
Berek was a real solid community manager, it will be hard for you, i just wish you the best. I 'll continue to follow grey goo and all esport event on it. I will continue to play GG even if sometimes it is clearly a ong run to find opponent, and i need to go skirmish.
Grey goo is a jewel, just need a real invest on it to see all his potential. I still beleive in it. I really think you should have sponsor to organize real cool tournament, and just balance a bit more the game. Espeically fond a way to avoid the 2 minutes game in goo vs goo match up.
Shroud is a real cool faction, interest is here. Campaign, could be really interesting for this faction. BAckground is important. GG background is deep, just look and bring this universe to players.