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Joined: Nov. 14, 2016, 1:16 p.m.

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We're happy that you and your son are having fun playing RiME! Good luck on all of your adventures!

Hi SpaceNebula,


When you get a chance, would you be able to send us a video of the issue on a new support ticket? This would be the best way to contact us about any kind of issues you are running into. Thanks!

Hey there!


Sorry for the delay!


Just to clear up some confusion about keyholes:


Keyhole images are NOT linked to a specific keyhole. Each keyhole location is not assigned an image. You unlock them in sequential order. For example, if you only find a keyhole in Stage 4, you'll unlock just the first image.


There is no way to tell which keyhole you have missed. You'll have to go back to each location to find the missing one to complete your keyhole collection.


Hope this helps! Let me know if that makes sense. If not, I would be happy to explain further. smile

Hi Ashtar!


Since you are having issues with launching the game, please send a ticket to Customer Service under the request labeled, "I'm having a technical problem," and we will get in touch with you ASAP! smile


Please make sure you include your issue, a brief description of the issue, any kind of troubleshooting you have tried so far, and gather your DxDiag and MSINFO to attach to your response so we can take a further look.


Thank you and we look forward to working with you to resolve it!